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FAQs
ANSWERS TO FAQS
REGISTRATION, ACCOUNT AND BILLING ISSUES
HOW DO I REGISTER?
You must create an account before you can register for a webcast. You will need to provide an email and password, as well as your contact information and attorney license number and state to set up this account. Make a note of this email and password as you will need them to access your account and participate in a webcast or to register for future webcasts.
Prior to the webcast you will receive three emails: 1) to confirm your registration, 2) to remind you a few days prior to the webcast and 3) to remind you on the day of the webcast. These emails contain a link to test your system and provide information on accessing the webcast. PLEASE READ these emails and TEST YOUR SYSTEM PRIOR to the day of the webcast to avoid last minute problems.
WHAT DO I DO IF I AM HAVING TROUBLE LOGGING IN TO MY ACCOUNT?
If you have registered for a webcast you will need to use the email address and password you entered when you registered. If you can’t remember your user information is or it isn’t working for you, call the Help Desk at 800-747-1719 or email support@bizvision.com to have your login information reset.
WHAT ARE THE REGISTRATION FEES, DISCOUNTS AND PAYMENT OPTIONS?
1. REGISTRATION FEES: The general registration fee is $189. Discounted rates are available for state bar members ($159) and full time legal aid attorneys ($139.) Call Anna Marie Thatcher 605-787-7099 if you need the legal aid attorney rate.
2. REGISTRATION FOR MULTIPLE WEBCASTS: We do not offer a discount on registrations for more than one webcast program at a time.
3. GROUP REGISTRATIONS AND DISCOUNTS. Options for group registration and viewing are available. Please call Mark Merrill at 800-811-0230 to register your group. Groups of ten or more registered for the same webcast and paid for in one transaction receive the discounted rate of $139 per person.
4. PAYMENT OPTIONS. Online registration with a credit card is the most expedient way to register. However, we are happy to accept payment by check or money order for webcast registrations as follows:
FIRST create an online account (if you have not done so already) as follows:
1. Go to http://periaktos.bizvision.com
2. Click Login.
3. Click the “Not Registered Yet? Sign up now” link.
4. Complete the registration process for the user who will be attending the webcast including setting up an email address and password.
Send an email to support@bizvision.com with the following information:
1. Name of Attendee
2. Email Address
3. Date, Title and Cost of Webcast(s) for which you want to register.
4. Within one Business Day of receiving your email, the Help Desk will register you for the requested event(s) and you will receive an email confirming your registration.
5. Send a copy of this email with payment to the following address:
BizVision, LLC
ATTN: Bizvision Help Desk
6952 Hightech Drive Suite C
Salt Lake City, UT 84047
Payment must be received BEFORE the day of the webcast for you to be able to attend the event and receive CLE credit.
HOW DO I CHANGE COURSES, CANCEL MY REGISTRATION OR GET A REFUND?
Full refunds will be issued up to 24 hours prior to a webcast. Refunds will NOT be issued within 24 hours of a webcast, but your registration fee can be applied to a future Periaktos Productions webcast indicated at the time of your cancellation. To cancel a registration, get a refund or change courses please send an email to support@bizvision.com with your name, email address, phone number, state where you are located and the name and date of the webcast for which you registered. We will handle your request within one business day and let you know via email that your request has been handled.
FINANCIAL HARDSHIP POLICY
Periaktos Productions, L.L.C. offers a discounted registration fee for attendees who work for legal aid organizations and in public defender offices. Periaktos Productions also maintains a “Financial Hardship Policy” for other qualified registrants to receive a partial discount based on need to attend our CLE webcasts. An attorney who cannot afford the full webcast registration fee may apply for a discount. An applicant must be a member in good standing of the state bar for which he/she requires CLE and to which he/she wants CLE credit and attendance reported or for which attendance records must be maintained. Generally, applicants must have an annual income of less than $40,000 or provide an explanation of otherwise extenuating financial circumstances.
To apply, a registrant must submit a letter at least 30 days in advance of the webcast to Periaktos Productions stating, 1) full name, bar # and state, address, phone and email, 2) annual income and/or an explanation of his/her financial hardship and/or extenuating financial circumstances, 3) the reason for his/her interest in attending the webcast and 4) the discount requested. Registrants will be advised of the status of their applications at least seven days prior to their requested webcast date. Preference will be given to registrants in order of date submitted. Discounts will be determined on an individual basis, taking into consideration the registrant’s annual income or other extenuating circumstances.
To be considered for a Financial Hardship discount on registrations for a Periaktos Productions webcast, please send a letter on professional letterhead with the above information to:
Anna Marie Thatcher, J.D.
Managing Producer
Periaktos Productions, L.L.C.
3213 West Main Street #272
Rapid City, SD 57702
productions@periaktos.com
TECHNICAL ISSUES
HOW DO I KNOW IF I HAVE THE BANDWIDTH NECESSARY TO VIEW THE WEBCAST?
ALL WEBCASTS ARE STREAMED AT 256 KBPS!
1. If you are NOT registered for a webcast, you can test your video and audio at sites like http://www.youtube.com or similar sites that offer video with audio. Check with your own network administrator first to find out what your computer and system can handle – and ask whether there are any security issues in YOUR office system that might block your reception.
2. If you ARE registered for a webcast, please test your system using the test link given to you in the emails you receive prior to the webcast to make sure that your computer and network can handle streaming video at this bandwidth. If you are having trouble with the webcast buffering or not playing, please check with YOUR OWN network administrator first for additional help to assure that your computer and system will work for the webcast.
WHAT ARE THE PLAYER REQUIREMENTS?
The player on which the webcasts are viewed requires Flash version 9.0 or greater. If you are not seeing the video or hearing the audio, you can install or upgrade your player at: http://get.adobe.com/flashplayer/.
BROWSER RECOMMENDATION
Firefox is a better browser for video viewing and downloading materials. So, if you are having problems - download Firefox free of charge at http://www.mozilla.com/en-US/ and use as the brower for the webcast page and to download CLE materials.
HOW DO I TEST MY SYSTEM PRIOR TO THE WEBCAST?
1. To test your system, go to your http://periaktos.bizvision.com.
2. Click on Login and enter your email address and password. You will be redirected to your Dashboard.
3. Under Available Videos/Courses, click on the name of the webcast for which you’ve registered.
4. Once on the webcast page, there will be a test link in a box on the top right of the page. Click on that to be redirected to the test page. Confirm that you can both see and hear the video.
WHAT IF I AM UNABLE TO OPEN THE VIDEO PLAYER OR HEAR OR SEE THE STREAMING VIDEO IN THE PLAYER?
1. Confirm that sound is enabled on your computer and that the volume is up.
2. Test audio from other flash videos at another site like http://www.youtube.com to see whether you can hear and see other video.
3. Try logging out of your account and logging back in and restarting the player.
4. If you are still having issues viewing the webcast, please consult YOUR OWN network administrator first for additional help.
WHAT IS I WAS ABLE TO SEE THE TEST BUT HAVE TROUBLE WITH THE ACTUAL WEBCAST?
The actual webcasts are streamed at the same rate of the test, 256 KBPS. If you were able to see the test but are having trouble viewing the actual webcast, it means that there is something taking up too much bandwidth on your network. Do what you can to reduce any other heavy bandwidth use on your computer and consult YOUR OWN network administrator first for additional help.
WHAT DO I DO IF I CAN’T SEE VIDEO?
Follow these steps to troubleshoot the issue:
1. Hit F5 on your keyboard to refresh the page (PC) (Apple+R for MAC)
2. If refreshing in #1 doesn't work, completely close your internet browser (Internet Explorer, Firefox, Safari, etc.), reopen the browser and log in again.
3. If closing your browser doesn't work, restart your computer and then reload the page.
WHAT IF I AM EXPERIENCING EXTENSIVE BUFFERING?
Video needs to be streamed before you can watch, and it is likely that video will play faster than it can download. Buffering means that the video is still loading. The buffering time is NOT a webcasting issue – but depends on your own connection speed and computer capability, which determines how quickly the video downloads. Most buffering issues can be resolved by refreshing the page - Hit F5 on your keyboard to refresh the page (PC) (Apple+R for MAC).
If you are experiencing extensive buffering, during a webcast you can click on “Audio Stream Only” on the webcast player page to access the audio stream. In this mode you will still see the Code Letters to verify your attendance and receive CLE credit.
PREPARATION FOR A WEBCAST
HOW DO I ACCESS THE COURSE MATERIALS?
1. The CLE Materials for each program will be available for download at least one week prior to the webcast. To access the Course Materials, go to http://periaktos.bizvision.com.
2. Click on Login and enter your email address and password. You will be redirected to your Dashboard.
3. Under Available Videos/Courses, click on the name of the webcast for which you’ve registered.
4. Once on the webcast page, you will find links to download the course materials at the bottom of the page.
5. When you click on these links, you will be asked whether you want to Open or Save the files. If you choose Open, they will be opened as soon as the download is complete. If you choose Save, make a note of where you have saved your downloaded files. (For most people, this default location will be on your Desktop or in your My Documents folder.)
If you are having trouble finding the file or don’t think it is being downloaded, please contact call the Help Desk at 800-747-1719 or email support@bizvision.com for assistance.
WHAT IF I AM UNABLE TO PRINT THE COURSE MATERIALS?
Some email servers and computers have trouble printing a file directly from the internet. So you may have to save the file first before you can print it:
1. Follow Steps 1 – 5 above to access the course materials and choose Open to just open the file on your computer screen.
2. Once the file loads and you are able to read it, then name the file and save it to “My Documents” (or other chosen hard drive location.)
3. Close the SAVED file and then reopen it under “My Documents” (or other chosen location) and print directly from there.
WHAT IF I TRY TO OPEN THE COURSE MATERIALS AND NOTHING HAPPENS, GIVES AN ERROR MESSAGE OR THE DOCUMENT APPEARS GARBLED?
Possible Causes:
1. Sometimes Adobe Reader cannot display a document that is being sourced over the internet. This usually indicates that you have an older version of Adobe Acrobat Reader that cannot handle PDF documents created with a newer version of Acrobat Reader.
2. When you click on a link to the materials, and nothing happens, this could be a sign that a pop-up blocker of some sort that is blocking the link from being opened.
3. If you get an error when you click on the link to the materials telling you that there is currently no program available to open this type of media, you probably do not have Adobe Acrobat Reader installed on your system, or Adobe Acrobat Reader is not recognizing the PDF file type.
Solutions:
1. Try right-clicking on the document link and select "Save Target As..." to save the document to your computer and then open it from where you saved it. NOTE: Make a note of where you save the document. We suggest saving it to your Desktop for easier retrieval.
2. Check in the Add/Remove Programs module in Control Panel and see what version of Adobe Reader you have and to see if there is more than one version listed.
a. Click on the [START] button on the Task Bar and select [Control Panel].
b. Click on the [Add/Remove Programs] in the Control Panel.
c. Check for both Adobe Reader and Acrobat Reader in the list.
d. If the version number is earlier than 5 or there are more than one listed then remove all of them.
e. Go to www.adobe.com and download the latest version of Adobe Reader 7.0.5. Note: If you do not want the extra downloads make sure to uncheck the boxes under [Also Download:] before downloading.
f. Install Adobe Reader and try opening the document again.
HOW DO I CONNECT TO THE WEBCAST ON THE DAY OF THE PROGRAM?
1. To connect to the webcast, go to http://periaktos.bizvision.com.
2. Click on Login and enter your email address and password. You will be redirected to your Dashboard.
3. Under Available Videos/Courses, click on the name of the webcast for which you’ve registered.
4. Once on the webcast page, you will find a link to the webcast player page in a box on the top right of the page. Up until one hour before the webcast this will take you to the test page. Starting at one hour before the webcast starts, this link will take you to the player page with a countdown until the webcast starts. NOTE: If you are on the test page, you will not be automatically redirected to the player page when the webcast starts so you will have to go back to the webcast page and click the live player link once it is live.
HOW DO I RESTART THE WEBCAST IF I STOP OR GET DISCONNECTED?
1. To reconnect to the webcast, go to http://periaktos.bizvision.com.
2. Click on Login and enter your email address and password. You will be redirected to your Dashboard.
3. Under Available Videos/Courses, click on the name of the webcast you’ve registered for.
4. Once on the webcast page, you will find a link to the webcast player page in a box on the top right of the page.
If you still have questions or problems contact the Help Desk at 800-747-1719 or email support@bizvision.com. The Help Desk is available to assist you by phone 24 hours a day, 7 days a week.
SECURITY AND PRIVACY ISSUES
Periaktos Productions and BizVision® are committed to protecting the privacy of our users. If you registered through a state or other bar organization your information must be provided to that body for CLE Certification purposes. However, Periaktos Productions and/or BizVision® will never disclose, share or sell your personal information to any other third party for any purpose. By registering for a Periaktos Productions webcast through BizVision®, you explicitly consent to the collection and use of your personal information as outlined in this Privacy Policy. If we ever modify our privacy policy, we will post the updated policy on this page so you can always be up to date on the information we collect and how we use it.
All information entered on the Periaktos Productions/BizVision site is secured by RapidSS. All information is kept private and confidential. Credit card information is encrypted in our database so that even employees do not have access to it. Information that we collect during registration is used ONLY to register you, provide the best customer service possible and deliver webcasts to you. We do not use your email address or other personally identifiable information to send commercial or marketing messages without your consent, other than those related to Periaktos Productions. We may use your email address without further consent for administrative purposes (such as notifying you of major Periaktos Productions and/or BizVision® site changes or for customer service purposes).